Website User Privacy Policy

Rayware Limited and all members of its group of companies, as defined below, ("We" or “Us”) are committed to protecting and respecting your privacy. Rayware Limited includes the brands Kilner, Mason Cash, Viners, Typhoon, Price & Kensington and Ravenhead

This policy sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it. By visiting our site you are accepting and consenting to the practices described in this policy.

Who We are and how to contact Us

For the purpose of the General Data Protection Regulation (GDPR) or successor national implementing laws, regulations and legislation, as amended or updated from time to time, including but not limited to, the General Data Protection Regulation ((EU) 2016/679) (the “Legislation”), the data controller is Rayware Limited of 1st Floor Royal Liver Building, Liverpool, L3 1PS. You can also contact Us by email Us at customerservice@rayware.co.uk

This policy is effective from 26th April 2018.

Any changes you make to your communication preferences will be processed by Us within three working days of our receipt of your instruction; however, you may still receive non-essential communications in the intervening time between the submission of your change and when We process that change.

We are registered with the Information Commissioner’s Office, with registration number: Z7216458.

For all data protection queries please contact us at dataprotection@rayware.co.uk

What We will do with information.

We want to be fair and transparent about how We use any data you provide to Us. We will only collect personal information if it is relevant to our dealings with you and then only those details that are necessary. We will only keep personal information for as long as We are either required to by law or as is relevant for the purpose(s) for which it was collected. In this Website User Privacy Policy:

i) “you” means an individual who visits our site or otherwise provides information to Us;

ii)“personal data” or “personal information” means any information relating to an identified or identifiable natural person.

Lawfulness of our Processing

It’s lawful for Us to process personal information about you in different circumstances, as follows:

1) where We process personal information about you in order to contact you regarding any queries you have made via our site;

2) for any purpose that you have consented to, where We have asked for your consent in the box that pops up when you first visit our site and/or as part of the ordering process;

Personal Information that We collect

We will collect and process the following data about you:

  • Information you give Us. This is information about you that you give Us by filling in forms on our site or by corresponding with Us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, search for a product, sign up to our newsletter, contact us and when you report a problem with our site. The information you give Us may include your name, address, e-mail address and phone number, date of birth, demographic information such as postcode, preferences and interests and other information relevant to customer surveys and/or offers.
  • Information We collect about you. With regard to each of your visits to our site We will automatically collect the following information:
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
  • Information We receive from other sources. This is information We receive about you if you use any other websites We operate or other services We provide. [In this case We will have informed you when We collected that data if We intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose We will share and combine your data]

Why do We collect it and how do We use it?

ESSENTIAL USES: We need the personal information We collect to help Us with the operation of our site. For example:

    1.to allow you to register to use our site by sending an email to you to confirm your details and to enable you to commence using the Services;

    2.to respond to any queries you raise with Us and otherwise provide customer support;

    3.to send you information relevant to our site, such as informing you about changes to this Website User Privacy Policy or maintenance to our site;

    4.as part of our efforts to keep our site safe and secure;

    5.in case We have any queries concerning any aspect of your use of our site;

    6.to ensure that content from our site is presented in the most effective manner for your device;

    7.to allow you to participate in interactive features of our site when you choose to do so;

    8.to administer our site and for internal operations, including troubleshooting, data analysis, testing and research;

    9.to measure or understand the effectiveness of advertising We serve to you and others;

    10.to prevent or investigate prohibited activity;

You have the right to ask Us to restrict processing of your personal data and a right to object to our processing of your personal data in this way. If you exercise either of these rights you may not be able to make full use of our site and/or We may not be able to provide you with information that you have requested Us to provide to you.

NON-ESSENTIAL USES: We may also use personal information about you for non-essential uses, where you have opted in to such use. If you have opted in, you can choose to opt out at any time by contacting Us as We set out at the start of this Website User Privacy Policy or updating your preferences in your online account on our site.

For example, We may use personal information to send you promotional or marketing information about Us, our newsletters (where you subscribe to receive them) or anything in which you show an interest. You can unsubscribe at any time by clicking on the unsubscribe link on the newsletter.

Information We collect that is not personal information

Information that is not personal information is not protected by data protection law but We may use such information in the following ways:

  • We may anonymise data about our site users generally and use it for a range of purposes, including ascertaining the general location of users. This anonymised data is incapable of being used to identify anyone personally.
  • We may aggregate user information so that it is impossible from the aggregated set of data to identify anyone individually, which is valuable to Us for the purposes of analysing market trends. You confirm that you consent to Us viewing, monitoring, collecting and recording information input by you into our site, and to our dealing with it on an aggregated basis, in a manner that does not identify you or attribute any particular information to you. You also agree to Us collating, compiling, reformatting, reproducing, adapting, translating, arranging, publishing, selling, distributing, dealing with or otherwise commercially exploiting any part of such information or otherwise making it available to any third party on such terms as We deem appropriate. Please rest assured that this will not include personal data.

Who do We give information to?

We will not sell, distribute or lease your personal information to third parties unless We have your permission or are required by law to do so. We may pass personal information to people who process data for Us. We have contracts with these people and We ensure they are contractually bound to do only what We say they can do with your information. We may pass details about you to our agents and subcontractors to help Us with any of our uses of your data set out in this Website User Privacy Policy; for example, We may use third parties to assist Us with providing the administration for running our site, to analyse data and to provide Us with marketing or customer service assistance.

However, you agree that We have the right to share your personal information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We own the following brands; Viners, Kilner, Mason Cash, Typhoon, Price & Kensington and Ravenhead.
  • In the event that We sell or buy any business or assets, in which case We will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Rayware Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Us, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may also disclose your details as described elsewhere in this Website User Privacy Policy but We shall not otherwise sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for purposes set out in this Website User Privacy Policy.

As stated above, We may commercially exploit any anonymised or aggregated information on the basis that no individuals are identified or identifiable.

Third party websites

Our site may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that We do not have any control over that other website. Therefore, We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Website User Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Communication, engagement and actions taken through external social media platforms on which We may participate on are subject to the terms, conditions and privacy policies held with each social media platform respectively. We will never ask for personal information through social media platforms and We encourage users wishing to discuss sensitive details to contact Us through primary communication channels such as by telephone or email. Our site may use social sharing buttons which help share web content directly from web pages to the social media platform in question. You are advised before using such social sharing buttons that you do so at your own discretion and note that the social media platform may track and/or save your request to share a web page through your social media platform account.

Where We store your personal data

We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. We store your personal details on a secure server. We use firewalls on our servers. Where We have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You are responsible for protecting against unauthorised access to your password and to your computer and We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Website User Privacy Policy and in accordance with the appropriate safeguards as required by relevant data protection law. To obtain further details and a copy of the appropriate safeguards please contact customerservice@rayware.co.uk

Data security

To limit the risk of any personal data being breached, We have put in place appropriate security measures. This includes limiting access to your personal data to our employees. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

All key Rayware Ltd employees have received GDPR training and GDPR awareness has been communicated within the wider team.

Only four members of Rayware staff have passwords to access our website data and these passwords are updated regularly. If a staff member leaves the business all passwords are changed. We do not hold passwords for customer accounts and they require a reset if there is a technical issue.

Our building is secured during business hours by key fobs with each staff member having their own key. Visitors are required to sign in and out at reception during this time. After business hours, the building is secured with a physical key which only senior managers have access to. The building has very high levels of security.

Magento and Operating Systems patches are installed in a timely fashion after they are released.

Our web site(s) are hosted by UK Fast who also fully comply to GDPR.

Your rights

You have the following rights in respect of your personal information:

  • A right to request from Us access to your personal data;
  • A right to request rectification of your personal data;
  • A right to request erasure of your personal data;
  • A right to ask Us to restrict processing of your personal data and a right to object to our processing of your personal data (but if you do either of these, it may impact on your use of our site and/or We may not be able to provide you with information that you have requested Us to provide to you);
  • A right to ask Us for a copy of any personal data you have provided about yourself and to have a copy of it from Us; and
  • A right to lodge a complaint about how We treat your personal data with the Information Commissioner’s Office.
  • If you wish to discuss or make a request in respect of any of the above rights, please contact Us at customerservice@rayware.co.uk

    How long we keep personal information

    If you agree to be added to our mailing list, We will keep your personal information for that purpose unless and until you tell Us that you want to unsubscribe or be removed from the list. If you advise that you do not want to be added to our mailing list or you ask to be removed, We will delete your personal data (aside from keeping a record that you have asked Us not to send you marketing information).

    Other personal information will be stored only for so long as We continue to need it, which will vary depending on the nature of the information and the purposes for which We are processing it. Any information We hold will be protected by the terms of this Website User Privacy Policy and, once no longer required and We have no further legitimate reason to retain it, it will be securely destroyed.

    Cookies

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use necessary cookies which make the website useable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

    We use traffic log cookies to identify which pages are being used. This helps Us analyse data about web page traffic and improve our site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Cookies We Use

    The following list of cookies that we or our technology partners use is not an exhaustive list and will be updated from time to time.

    Necessary Cookies

    Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies and they do not gather information about you that could be used for marketing.

    COOKIE PROVIDER PURPOSE
    frontend priceandkensington.co.uk Used to store a session ID
    PHPSESSID priceandkensington.co.uk Preserves user session state across page requests.

    Statistics Cookies

    Statistic cookies help us to understand how visitors interact with our website by collecting and reporting information anonymously. We use these cookies to identify which pages are being used. This helps Us analyse data about web page traffic and improve our site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    COOKIE PROVIDER PURPOSE
    _utm.gif, collect Google-analytics.com Used by Google Analytics to monitor how a visitor uses the website, the device used to view the site, the search engine used and duration of website visit.
    ga, gid priceandkensington.co.uk Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
    gat priceandkensington.co.uk Used to throttle the speed of requests to the server.

    Marketing Cookies

    Marketing cookies are used to track visitors across websites. This helps us to improve our site in order to tailor it to customer needs.

    COOKIE PROVIDER PURPOSE
    _atuvc, atuvs, at-lojson-cache-# priceandkensington.co.uk Updates counter of a website's social sharing features.
    bku, bt2, di2, loc, mus, ouid, uid, uvc, vc, xtc Addthis.com Used by the social sharing platform AddThis.
    SEUNCY semasio.net Registers a unique ID that identifies the user's device for return visits.
    TapAd_DID, TapAd_TS tapad.com Used to determine what type of devices (smartphones, tablets, computers, TVs etc.) is used by a user.
    uuidc, uuid mathtag.com Collects data on the user's visits to the website, such as what pages have been loaded.
    pkPopup priceandkensington.co.uk Enables users to sign up to our newsletter.

    Overall, cookies help Us provide you with a better website, by enabling Us to monitor which pages you find useful and which you do not. A cookie in no way gives Us access to your computer or any information about you, other than the data you choose to share with Us.

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our site. You can find out how to reject or delete cookies by following the instructions for your browser set out here

    Changes to our Website User Privacy Policy

    Any changes We make to our Website User Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Website User Privacy Policy. Each time you enter or use our site, you agree that the Website User Privacy Policy current at that time shall apply to all information which We hold about you.

    Consent

    Where you have given Us consent to use your personal information in any way, you have a right to withdraw that consent at any time.

    By visiting our site and/or submitting data to Us, and having ticked the opt-in boxes in the pop-up cookies and privacy notice asking for consent, you consent to our use of your data in the manner described in that privacy notice (as explained further in this Website User Privacy Policy, as amended from time to time). You also consent to the placement by Us of cookies on your access device, the cookies being used for the purposes set out in this Website User Privacy Policy and which may contain personal information about you.